working knowledge

I am an online community builder for librarians. In short, my job, my actual job, is to help librarians find and connect with each other online. I've said many times that I think I have the best job in library land. Sometimes, honestly, like today, it's not all that. It's not that I get discouraged, though sometimes that happens too, as I'm sure happens in the course of many of our day-to-days, but rather that I find my job very, very difficult. Head. Banging. Against a Wall. Difficult.

The parts that are most challenging for me have to do with resources. In our environment, as in most, resources are limited, and even though my particular project is considered well-funded, and indeed we are, it is a constant struggle to align those resources towards absolute efficiency and effectiveness. Of course, resources aren't just the dollars. There's also our time and our staff. I work really hard, and I know the team that I work with works really hard, to try and make the best decisions that we can about how to line things up effectively. Still, things are changing around us so rapidly. The plans we make are almost never exactly manifested. We always dream much bigger than we're able to implement. We always want to do more than we're able to in a day. By the time we're implementing there are three, five, or ten more things we wish we would have known. How can we be more clever? do this smarter? start that sooner? (And I'm not even really talking about the technology here. I'm talking more generally, about every aspect of the work.)

The other thing is that everybody cares so much about this work. In some ways I think it's a burden to feel so passionately about libraries and community. I often wonder if caring about the work as much makes me less effective. Am I missing something by taking things as seriously? How can I infuse humor, light, and even some degree of dispassion into my work so that I can be as personally nimble as the technologies I use and advocate for?

One of the best books I've read on libraries and change is "The Thriving Library" by Marylaine Block. I love this book. She outlines the things that "thriving" libraries are doing - not as a recipe, but as an example of some things that we can draw into our own libraries and communities. Come to think of it, Robert Putnam does the same thing in his work "Better Together" where he looks at successful community building projects and says 'here are a few things that work. it's not a recipe. just something to think about. something to try.'

So fine, there's no recipe. There's no perfect process, no perfect "plan for results". I think I can deal with that. And maybe things get easier as you gain experience and move through your career, (and perhaps that's another story). In all, I'd still say I have the best job EVER. I even know somewhere that the fact that it's difficult for me, that I'm constantly feeling like I'm new at this and that there's a lot to learn, is part of the reason it's such a great job for me.

But maybe tomorrow could be easier. Maybe tomorrow my cleverness could just swoop in and *poof!* solve the tough questions currently in front of me. Shoot, it wouldn't even have to be my cleverness. It could be yours. Please?

simple matters

It's day four of my sitting back at my desk after having been away for several weeks to spend important time with friends and family. All the same bright stars are here - more of them, actually - doing incredibly diligent, insightful work with and for libraries and library staff. Through their work they create and support change for our profession, and it's good change too: another librarian signed up for their first RSS feed; another library with a completed technology plan.

Having been away, I admit that I find myself somewhat disconnected from some parts of the overall effort. Sure, I'm floating about, making various remarks, each accompanied by a CRH jest, smirk, or toss of the hair. Honestly, it hasn't been too terribly difficult to dive back into projects and conversations, do what I do, what some like to call "be Chrystie Hill." But behind all that - it's as if I'm watching myself from above - I feel as if I'm about to cross a new threshold, but I don't know what's exactly I'm crossing over into. (I can hear George,and Marilyn, and Clayton, and others saying as they read this "Don't do it Chrystie - walk away from the light!")

Not to worry. I'm not leaving library land, nor what I still claim to be the best job in library land. On the contrary, the threshold involves some new ... let's call it perspective, but that's not the right word ... clarity? ... about "what's important," and it really is very simple: at the end of the day we all should be able to say that we are working to change libraries so that they matter more. (Don't say we already matter. We don't matter enough.) As a profession, we should be of single mind on this (or something like it) and all of our efforts should map to a vision - call me Utopian - where all libraries are relevant and thriving.

At the very least, I know that's why I care about my job, and that's why I come to work every day. Being away reminded me of the simplicity of it, really, and I'm hoping I can stay clear on this as I immerse myself back into the details and the complexities of our work. (Ever the optimist; I know, I know.)

Hello Libraryland. It is great to be back.

socializing is fundamental

When I was in library school, I read The Social Life of Documents (published in the first issue of first monday, May 1996) and it changed me.

[from the introduction]: Seeing documents as the means to make and maintain social groups, not just the means to deliver information, makes it easier to understand the utility and success of new forms of document. This social understanding of documents should better explain the evolution of Web as a social and commercial phenomenon.

I started to think about librarians (as people) and libraries (as institutions) not only as archivists, collectors, organizers, retrievers, and deliverers of information, but also as facilitators of social engagement; building capacity in individuals (not just knowledge) and building communities (local and otherwise) through connection between those individuals.

My colleague Andy Havens recently reminded me where it had all started for me when he pointed out some very interesting historical data on library circ numbers (his words), recently published (in Book Circulation Per U.S. Public Library User Since 1856) by Douglas Galbai, a senior economist at the FCC. Mr Galbai's research indicates that "historically established institutions (libraries) significantly stabilize borrowing behavior." But why?

[from the conclusion]: Borrowing books from public libraries is well-connected to a variety of institutions and values. Much of the pleasure from reading may be derived from discussing a book with friends who have also read the book. The desire to discuss books among friends may constrain the rate at which individuals will read books. At the same time, persons may value going to the library as an activity in itself. Borrowing library items may be in part a by-product of interest in those visits.


Coincidentally, our upcoming survey investigating privacy and information sharing on the web indicates that people who engage in social networking actually read more than those who do not. Really? Coincidence?

Could it be, asked Mr. Havens, that social networking could be one reason that people read more? When I have people with whom I have enjoyable book and reading discussions, would I tend to read more?

Ya think??

More than a decade has passed since the publication of The Social Life of Documents. But discussions around the social nature of our work seems to only recently be getting recognition in the professional library discourse. Sometimes I'm encouraged and engaged by the conversation. Sometimes I think to myself: why are we disconnected from this history? And why is this taking so long?

Roy Tennant - It's All Good

I am really pleased that Roy will be joining OCLC. I've known for a few days, and have been bursting to tell. Here's his full announcement.

"With OCLC I have an incredible opportunity to be active on a broader stage. OCLC is big enough to put libraries on the Internet map in a way that none of us could achieve alone. Open WorldCat is but one example of many. I will be working as a Senior Program Manager with the RLG Programs unit of OCLC Research and Programs. I will report to Jim Michalko, who in turn reports to Lorcan Dempsey. I have met virtually all of the top management team at OCLC and I've been very impressed. They know where things are heading and they're determined to position libraries in a way that will do us the most good."

Reactions will be mixed, no doubt, ranging from "Oh no, Roy has been assimilated" to relief that OCLC was wise enough to add his skills, passion and commitment to the staff.