- What if we implemented change with urgency and enthusiasm?
- What if we didn't make our customers work so hard?
- What if we were in charge of our customer's experience?
- What if our focal point was the customer instead of the staff?
Ms. Hany also said that if other librarians were interested in doing a series of programs such as this (HINT, HINT), she'd be happy to discuss how they set it up. Contact her by e-mail for further information.