Have a look. He had a particular part that caught my attention:
Government has been characterized as the enemy. The enemy. The government that built the highways and bridges; that stepped forward for civil rights (albeit under the flag of interstate commerce); that defends our liberties; that, when all is said and done, can be a voice for the voiceless: This is not my enemy. The question becomes, How do we bring such dead institutions back to life? But, that's not for this discussion.
So, with governments largely irrelevant and with a new breed of public servants who seem conflicted about the role of government to begin with, who can belly up to the bar and look at social problems in new ways? Who can make a useful analogy between core business processes and core civic processes, and start rethinking access to health care, food distribution, provision of shelter, affordable housing, literacy, etc.?
If not business people and other citizens, then who?
Of course, I would substitute "Library staff members" for business people and other citizens there!
Get the whole story through Sept. 2 on MarketingProfs.com.