Tuesday, September 28, 2004

A Big Win in the Big Easy

George just pointed out: we got a mention in http://www.warriorlibrarian.com/. COOL.

Clearly, we must be doing something right.

And did everyone see the Information Week article last week, Media & Entertainment: From Games To Ads, Self-Service Works ? I admit, it's not exactly the kind of self-service we think of in the library space, but the headline alone caught my eye as being "scanny," as Alane calls it.

So where have I been lately?
Just got back from a weekend in New Orleans. The Big Easy, the Cresent City, NOLA. What other city has so many nicknames?

Ate at a great restaurant, Jacques-Imo's and went to The Maple Leaf, next door. Fantastic, both. Next time ALA is in New Orleans, save up for the cab ride out there. Or perhaps we can go together as one big group? The "It's all good," party of 1,442+3? Your table is ready. (Disclaimer: 1,442 is what A9.com reported as our inbound links.

Chaotic casinos
Dropped into Harrah's, in case Lady Luck was with us (assuredly, she was not). What surprised me was the information design (or seeming LACK of it) on the video slot machines. There were rows and rows of loud, blinking, flashing machines--all competing for my attention and all fairly enigmatic to the uninitiated. Each time I would bet my nickel, I would have to renavigate again (which button do I push now? What one makes the fruit spin? Why can I pull the lever or push the button and the same result happens?)

Good information design
Could the library ever be this bewildering? It made me remember once again that even an activity most people take for granted (playing slots, using an OPAC), can be disorientating. Calm, clear pathways of navigation would have helped. As an information consumer, I was happy to figure it out, myself. I just needed the basic clues to get me started. Eventually, of course, I was able to self-serve:

I was able to successfully lose all the money I had fed into the machine.

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