- Clean, uncluttered, well-lit facilities
- Self-directed service
- "Free range" learning
- Education, not just information
- Listening, not just hearing
- Acting, not just planning
When we first started talking about the environmental scan and then the Perceptions report, there was a lot of pushback about some of the ideas, especially the ones around self-service and rethinking user expectations. Have we started to reach a tipping point? Have enough libraries started to go down this path that we can start to see some real progress? What's your experience in this?